Troubleshoot Windows 7 with the built-in Problem Steps Recorder

There is still a large number of Windows users who are still running Windows XP. That started me thinking about all the great new Windows 7 features that those folks still running Windows XP are missing out on. For instance, that means that more than half of all the Windows users in the world won’t be able to take advantage of the extremely handy Problem Steps Recorder for helping to solve technical support problems. When started, this new tool will essentially record each and every step a user takes and document the entire operation in both screen captures and step-by-step details. When stopped, the Problem Steps Recorder will save the recorded information as a compiled HTML file and package it up in a ZIP file that an end user can then e-mail to a technician. Read more.

Explore the Problem Steps Recorder in Windows 7

If you’ve ever worked a help desk and become extremely frustrated while trying to coax an end user into accurately describing the problem that has been encountered, you are going to love a new tool in Microsoft Windows 7 called the Problem Steps Recorder. When started, this new tool will essentially record each and every step a user takes and document the entire operation in both screen captures and step-by-step details. When stopped, the Problem Steps Recorder will save the recorded information as a compiled HTML file and package it up in a ZIP file that the end user can then e-mail to the help desk.

In this issue of the Windows Vista and Windows 7 Report, I’ll introduce you to the Problem Steps Recorder in Windows 7.